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From the first phone call I was dealt with in an extremely friendly yet professional manner. Right through from first impression at reception to the care from Derek it was evident the practice ran as a team. I feel my daughter was put first and the staff were always extremely accommodating with trying to make appointments suit and not them. Any quires I had were answered immediately and nothing seemed too much trouble. Particularly what stood out after the initial consultation was that there was absolutely no pressure to go ahead with treatment, what a change to a pressurized ‘sales’ environment. Well done!
....The reception team were always pleasant and helpful, keen to know how my treatment was going. I was really delighted when my temporaries were fitted, they were far nicer than I ever thought my teeth would be and I knew the real thing would be even better! I found the treatment long but I always knew what to expect from each session which made it easier to get through the times when there was a lot of work photos etc. The results of my treatment are better than I ever imagined! I’m so happy with my smile now; I don’t have to worry about having my photograph taken. I just want to say a big thank you again to Derek, Naomi and everyone in the team. I have been really uncomfortable going to the dentist since I had my bridge fitted as a teenager but now know I have a dentist I can trust. It has spurred me on to have work done on my lower teeth in the next couple of years, once my bank balance has recovered from my wedding!
I was pleased with all aspects of the dental work carried out and with all the members of the team involved who made the entire process so easy. I found the treatment to be expertly carried out, each process was clearly explained, executed most professionally and everything done exactly as described in the initial meeting. I could not offer any suggestions for changes at the surgery as I felt that your customer care is of the highest order, with your attention to detail much to be admired. Everything was carried out in a competent and efficient manner which was done to put the patient at ease. The team easily attain a relaxing environment and this is greatly appreciated...
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